Steve Sanford, Inc. will be accepting returns on orders if you are not completely satisfied with our products, and all return policy conditions listed below are met. This means you can purchase our products with comfort knowing that the products you buy now could be returnable within 30 days of original delivery date. All other conditions of our return policy apply. See below for details.
Our return policy follows:
- ALL customers wishing to return their purchases must first contact our main office at (408) 364-2760 to obtain a return merchandise authorization (RMA) number. A request for an RMA# must be made within 30 days of order delivery and be returned back to us no later than 14 days after an RMA# has been issued. There is no extension to this return period. If a returned package arrives without the RMA#, it will be refused by our receiving department and you will not get a refund.
- Shipping and handling charges for our product will be the responsibility of the customer and therefore will not be refunded.
- Image CD’s will not be refundable due to unenforceable copyright protection.
- A refund will not be issued if returned products do not have 100% of its original content.
- Proof program orders are not eligible for refund due to the fact that you can preview your image before placing your order.
(This policy applies to our Spring proof programs, 8th grade graduation proof programs and all other proof programs not listed here.)
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